Q. Where do I make a warranty request?
We have created a portal dedicated to servicing your warranty claims, making it faster and easier for you to get what you need, when you need it.
Make a ClaimQ: Do you have a lot of warranty requests?
We sell very high quality products and because of that, only 7.5% of our orders are warranty related.
Q: How can you afford to warranty furniture for seemingly ever?
- We have full-time experts on staff who love to fix things.
- It is faster, less expensive and better for the environment to just fix things on the spot.
- We work with manufacturers that support our philosophy of building quality products that last.
- Haworth has THE best warranty package in the furniture business offering not only parts but labor support to Make It Right.
- Warranties have a significant cost saving for you!
- Waste Management costs can average 4% of operational costs per year.
- Due to the dozens of parts that make up furniture components, not all furniture can be recycled and 80% of furniture ends up in landfills. Warranties help extend life and keep these materials out of our landfills.
- Utilizing warranties to replace/repair part of a workstation or cubical can divert 300 – 700 lbs of material from landfills per use.
Q: Why do I have to fill out this form, can’t I just email you?
You can totally just email us and then we will need this very information anyway. We think that giving you the information that is needed is faster and easier on both ends. It’s like your car, when you call for help, they ask you to tell them basic things like make, model, year, etc. Do it once, right?! Here is what we need and 97% of the time, we will fix it for you for free!
Q. What is not covered, there’s always a catch?
The 3% of things not covered are in 2 categories:
- We cannot get parts because the manufacturer has stopped producing them.
- You are not a client of Cultura and don’t want to be a client of Cultura.
Q. Where does Haworth fit into the 3%?
They don’t! One of the many reasons we love partnering with Haworth is their commitment to extending the life of a product. Over the last three years, we have seen 100% of our warranty requests covered by Haworth.